Question 1

What is provided in personal care/respite care?

Accepted Answer

We offer a continuum of services for in-home care. Our PCAs and home health aides provide companionship, help with light housework, help with dressing or bathing, and offer reminders about medications.

Question 2

What if I have Medicare?

Accepted Answer

Unfortunately these services are not offered through Medicaid.

Question 3

What Medicaid insurance do you accept?

Accepted Answer

We currently work with: Anthem, Optima, Aetna, VA Premier, Magellan, and Molina

Question 4

If I transfer to your company, will my hours of care remain the same?

Accepted Answer

The number of hours of your care will depend on your needs, your care plan that is created by your care team, and your insurance's approval.

Question 5

If I transfer to your company, can I bring my aide with me?

Accepted Answer

Yes! However, the aide must be certified and interviewed within 24 to 48 hours. We do require passing a background check, even if you bring your own aide.

Question 6

Can a family member provide services to a client?

Accepted Answer

Yes! However, family members are not allowed to work respite hours if they live with the patient.

Question 7

Do you provide transportation services?

Accepted Answer

We do not provide transportation, but your Managed Care Organization may be able to assist. Contact them at the customer service number on your insurance card.